Assertiveness at Work

  • Category
    Self Leadership & Influencing Skills
  • Course Fee

Course Content

  1. Learn the fundamental principles of communication
  2. Practice self-awareness and self-regulation for effective communication
  3. Use active listening skills and different questioning styles to fully understand what the other person says and means
  4. Recognize your assertiveness level and how to improve it
  5. Practice strategies for gaining positive outcomes in difficult interpersonal situations: Aggressive, passive, or assertive

Course Information

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  • Duration: Days
  • Course Fee : 0
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Course Description

For the better part of every day, at work, at home or on the road, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your colleagues when they are talking to you, or a cursory glance, it all means something.

When done right, assertiveness skills help you to express yourself clearly and to the point, while sustaining the business interest. However, balancing purpose and relationship, especially when personalities are involved, is no mean job.

This is because Communication is an interpersonal process, self-confidence and assertiveness are crucial skills for a successful engagement.

In this workshop participants will be exposed to the various shades of the Assertiveness Continuum, and practice proven skills for holding conversations that deliver the appropriate business and personal impacts.

At the end of the course, the following learning outcomes will be realized.

  1. Recognize why assertiveness is your basic right
  2. Identify assertive and non-assertive behaviours – yours and others’
  3. Understand how to adapt your communication in different work situations
  4. Handle aggressive behaviours with greater confidence
  5. Develop cultural awareness and promote inclusiveness
  6. Learn how to influence and collaborate without formal authority